Dealing with Difficult People Behaviour™

Learn the Secrets of Successfully
Dealing with Difficult People

Do you experience anxiety, frustration or anger caused from
dealing with difficult people at work?...

Do you get annoyed by unreasonable attacks from others?...

Do you suffer lack of cooperation or disrespectfulness?...

Have you ever wanted practical and proven strategies to
cope and respond better in these tough situations?

If so, then the Dealing with Difficult People Behaviour™ workshop will give you the solutions that you’ve been looking for.

There are many types of difficult behaviour, but they all have one thing in common… they all push our buttons! Difficult people throw us off track. They trigger our sensitive spots, get our back’s up, cause us to freeze up and even to feel powerless.

Your own frustration and stress that results from these difficult encounters can cause you to be ineffective. It can even make things worse – getting angry, stewing, loosing sleep, avoiding the person, decreasing confidence or continually putting up with unacceptable behaviour are just some of the negative outcomes you can experience.

The sad truth is that most people haven’t been equipped with the tools and strategies to better manage difficult people and their troublesome behaviour. The result is unhappiness, stress, job dissatisfaction, lowered performance and spoiled relationships.

The good news is that you can learn how to manage difficult behaviour at work …

“This course definitely benefits anyone in any job / career and also helpful in personal relationships.
An eye opener to your personal interactions with people.”
Robyn Legge, Cairns Regional Council

“Great learning experience. Should be a great help with my relationship and my work.”
Mark Seedhouse, Cairns Regional Council

Click here to download the workshop summary with participant ratings and testimonials.

Now You Can Overcome the Effects of
Difficult Behaviour FOREVER?

Difficult Co-workers

What if you could understand the patters of people better, giving you insight into their behavioural style and approach to conflict? 

You’d be able to predict people’s responses instead of being ambushed by them.  You’d know how to respond in pressured situations and be able to navigate even the most difficult circumstances.

You’ll discover your own conflict style gain insider secrets on 5 styles of conflict that other people use and how to manage them effectively.

Difficult Customers

A small percentage of customers are argumentative and some are straight out verbally aggressive!  You’ll learn how to handle complaints and hostility with composure… greatly reducing your anxiety and stress.

Developing Coping Strategies

Do you sometimes freeze up when faced with conflict or confronting behaviour? Do you find it hard to think clearly and find the right words? You don’t need to feel powerless or stuck for options when dealing with difficult people. You’ll learn how to stand strong and lead people to a positive outcome.  You’ll learn how to balance courage and consideration so that you never feel controlled or powerless again.

Influencing Others to Change
Their Negative Behaviour

You’ll learn how address unacceptable behaviour with ease and grace.  You’ll discover how to build trust and rapport with others.  You’ll be learn valuable strategies for giving feedback and avoiding the 12 common mistakes that derail communication.

“The most beneficial training I have done in the past 10 years.
Perfectly related and specific to my current role and situation. A genuine eye opener.”
Scott Gettings, Worldwide Printing

To arrange for your team to experience the Dealing with Difficult People Behaviour™ workshop call 1300 790 150 or James McNamara direct on 0408 762 584, This e-mail address is being protected from spambots. You need JavaScript enabled to view it